My Fashion House is dedicated to providing to you – our valued customer – the ultimate shopping experience from the comfort of your own home. Your confidence and satisfaction are our main priorities. We understand that shopping from home may be a new and exciting experience for some customers. To ensure that you are fully informed about every aspect of your purchase from sizing to shipping and to returns, we provide the following information.
Sizing is designated by the individual designers.
Postage and Shipping
Your order will be processed within one day from when your payment is received.
You will receive a confirmation email once payment has been received and your order has been processed. Please note that payment times (ie the time it takes for us to receive payment) vary depending upon the form of payment and your financial institution (ie bank, credit union etc). For more details, please see payment information (below).
The flat rate of $50 includes all postage and handling charges together with Australia Post Express Post delivery (typically received next day in CBD and surrounding areas). You will receive a further notification email to confirm that your order has been posted. Please contact us if your item has not been received within forty-eight (48) hours of the delivery confirmation email.
We accept the following payments
You will need to set up an account with PayPal (www.paypal.com) in order to purchase our goods using the PayPal system. This will enable you to make payments to us from your nominated credit card or bank account using Paypal.
PayPal is the preferred method of payment given the high level of security provided to our customers. In particular:-
– Your sensitive financial information is securely stored on PayPal’s servers
– When you use PayPal to pay online, you provide only your email address to us;
– We receive payment from PayPal without ever seeing your financial information.
Your payment will be received instantaneously if your bank account is linked to your PayPal account. Otherwise, a Paypal payment will usually take 3 days to be received. Your items will not be processed and posted until payment has been received.
Our bank account details will be provided to you by email after the checkout process is completed. Your purchased items will be held for a period of seven (7) days to enable you to make the direct deposit. Your items will not be processed and posted until payment has been received. The payment will typically be received the following day. For all direct deposits you should allow a period of 1 to 2 days depending upon your bank or financial institution.
We also accept cheques and money orders. Your purchased items will be held for a period of seven (7) days to enable you to forward your cheque or money order to us. Your items will not be processed and posted until payment has been received. For cheques and money orders you should allow a period of 3 to 4 days depending upon your bank or financial institution.
Phone/Credit Card Payment:
If you wish to pay by way of credit card simply contact us by telephone and we will process your payment on the spot. Payments made prior to 4pm will be processed and posted on the same day (excluding weekends).
As women, we understand that some of our “impulse buys” do not always suit our complexion, our figures and/or our significant other’s tastes. Accordingly, you may exchange any purchased goods for any items available on our website. Credit Notes (valid for a 6 month period) will also be provided if you are unable to find a suitable exchange within our range.
You must contact us within seven (7) days of delivery to notify us of your intention to exchange. We will provide a pre-paid postage bag for you to return the goods to us. The items must be unused with all tags attached. You are of course welcome to try on the purchased items and parade for yourself or your significant other. However, an exchange may not be available where goods appear to have been worn.
Please Note: There will be no exchange or refunds given for RED HOT SPECIALS unless the item is faulty or there is an order error.
Your exchange item will be posted to you (without any additional postage or handling charges) together with a Credit Note for the difference in price (if any) between the original garment and your exchange.
We encourage you to review the relevant sizing chart for the items which you intend to purchase. Measuring tapes are also available upon request. Also, please contact us if you have any queries about a particular item or require advice from our experienced stylists.
Refunds will be available where goods are faulty. You must contact us within seven (7) days of delivery to notify us of any faults. We will provide a pre-paid postage bag for you to return the faulty goods to us. The items must be unused with all tags attached. Once again, you are of course welcome to try on the purchased items however a refund may not be available where goods appear to have been worn. A full refund of the purchase price together with original postage fees will be provided once the items are returned in a satisfactory condition.
In any event, your confidence and satisfaction – as our valued customers – is of paramount concern. If you are unsatisfied with your purchase please contact us and we will endeavour to resolve the issue with you.